FREQUENTLY ASKED QUESTIONS:
Do I need to be at home when you clean?
No. It's your choice if you want to be home or not.
Do I have to sign a contract?
No. We'll have a verbal agreement and it can be ended any time.
Are you OK with pets?
Yes. Our staff are comfortable with pets and if your pet needs to be let outside while we are there cleaning, no problem!
Do you bring your own cleaning supplies and equipment?
Yes, our staff have everything they need to clean your home unless you want otherwise.
Can you give me a estimate by phone?
To give you a estimate by phone is not fair for you or for us. We like to meet with you on your schedule and go over the details of each room in your house. We base our prices on many factors and your individual needs.
Are you insured? How about references?
Yes, we are fully insured and our references are excellent. When we meet for a free, no obligation estimate, I will give you a list with our references.
Do you clean homes just once, or do you have long-term cleaning?
The majority of our customers prefer a weekly cleaning on a regularly scheduled day but we also clean homes
every other week or even once a month. We'll work with you to customize our services with your budget.
How long have you been in business?
Carolina Cleaning started as family business in 1994 and successfully continues to grow, attracting many new
private and corporate clients.
Do you guarantee your services?
Yes. We promise that if you are not satisfied with the result from any task we will arrange to come back and re-do it absolutely free of any charge. In order to resolve any issues related to quality of service, we need to receive feedback as soon as any problems occur and no later than 24 hours.